Privacy Policy & Disclaimer

About our Privacy Policy:

This policy governs the collection and use of personal information submitted to Ibis Care through its website, and the terms of use for its website.  In this website, ‘we’, ‘our’ and ‘us’ means the Ibis Care. Ibis Care is bound by the provisions of the Victorian Information Privacy and Data Protection Act 2014 and the Federal Privacy Act 1988 and the Australian Privacy Principles.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and only apply to activities and information going forward, not retroactive. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

We reserve the right to make changes to this policy. Any changes to this policy will be updated and published on our website’s privacy policy page.

Collection and Access to Your Personal Information:

Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.

Generally, subject to the exceptions of APP 12.3, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting access please identify the precise type/s of information requested. 
Requests can be made by contacting the Privacy Officer on 02 9546 2159 or in writing to: Privacy Officer, Level 2, 81 Railway St Rockdale NSW 2216.

We collect personally identifiable information, like names, postal addresses, email addresses, and some other information, only when voluntarily submitted by our visitors for example when you submit a form. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie/Tracking Technology:

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

If you sign into our website, we will use cookies to keep you signed in. These cookies are automatically deleted when you sign out or close your browser, and we do not monitor them.

Re-marketing:

Third party vendors, including Google, show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. 

Use of information:

Depending on the purpose of the information submitted some information may be stored in our email or contact systems. Some or all of this information may be available to the Administrator and authorised staff of Ibis Care. Where we have obtained your consent, we may also send you communications from time to time, for example to advise you of news which may be of interest to you.

Disclosure of information to Third Parties:

We will not disclose information to other third parties except in cases where required by law or where the third party is a contractor or supplier who is engaged by us to assist with the activities of Ibis Care. All such contractors will be bound contractually to keep all information confidential.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Security of Your Personal Information:

We take steps to protect the personal information we hold against interference, loss, and unauthorised access, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors, who have agreed to keep information secure and confidential, have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Contact and Complaint Procedure:

To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact the Privacy Officer on 02 9546 2159 or in writing to: Privacy Officer, Level 2, 81 Railway St Rockdale NSW 2216.

Ibis Care will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.

If you have any questions, concerns, or comments about our privacy policy, you may contact us on feedback@ibiscare.com.au